Sustainable Office Procedures: Eco-Conscious Guidelines for Workplace Effectiveness
We print documents only when necessary, preferring to keep the bulk of our documentation in electronic format
We only buy office paper with eco certificates
Our printing devices are set up for double-sided printing
We use only reusable towels at our office
We only buy ecological cleaning products with recyclable packaging
We always switch off the lights when nobody is in the room
There are reminders in our office to ensure we remember to turn off the lights and all appliances when leaving
We sort waste for recycling. We collect plastic, glass, and paper separately, as well as hazardous waste like batteries and lightbulbs
Accountable Transportation: Guaranteeing Safety and Sustainability for Every Trip
We prioritize vehicles powered by gas or newer models with reduced exhaust emissions
All vehicles used on the tours are insured and all drivers have patents as required by law in the Kyrgyz Republic
We take experienced drivers with good feedback
Before each tour, drivers receive a checklist outlining essential items to bring and technical requirements for safe touring
We monitor the comfort and cleanliness of transport
There is a first-aid kit and firefighting equipment in the transport
Community-Centric Lodging: Advocating Local and Sustainable Accommodations
We select locally owned and operated accommodations that employ local staff
We prioritize collaborating with accommodation facilities that are officially registered and compliant with the laws of the Kyrgyz Republic (with no child labor and the existence of an employment contract with employees)
We prioritize collaborating with guest houses or hotels that have sustainable certification, or at the very least, demonstrate a commitment to environmental conservation
Conscientious Tours: Championing Sustainability and Cultural Sensitivity in Every Excursion
Our tours are designed and conducted with a focus on environmental preservation and respect for social and cultural norms
During auto tours we offer water from a large 19-liter reusable bottle. Before the tour starts, we inform guests to take their reusable water bottle
During trekking tours in the mountains, we boil water and give it to our guests every day
All our dishes used in tours are reusable
We use locally sourced food produced using fair trade and sustainable practices
We support the observance and protection of children's rights. If we employ children under 14, we provide special working conditions for their protection (e.g. part-time work or internship).
We try to limit our negative impact on local and global biodiversity whenever possible
Ethical Wildlife Experiences: Focusing on Welfare and Legal Compliance
We don't offer excursions involving captive wild animals unless they're properly regulated and lawful
We do not engage with companies involved in capturing, consuming, exhibiting, selling, or trading wildlife species unless it is part of a regulated activity that ensures their use is sustainable and complies with local, national, and international laws.
We think twice when organizing tours with animals
We select experienced suppliers who follow Kyrgyz Republic laws, and treat their animals with care and responsibility
We instruct tourists on how to behave around animals to prevent any risks. Under no circumstances do we allow intoxicated tourists
All animals involved in our tours or shows are well-fed, housed in good conditions, and treated with care.
Secure and Pleasurable Equestrian Tours: Ensuring Comfort and Adventure
We select an experienced supplier and groom
We provide helmets to all our guests
We check the load capacity (person - up to 100-110 kg, parterre up to 80 kg)
Distance - approximately 16 km per day, operation - 6 hours in mountainous conditions, on a straight road - 8 hours
Responsible Bird of Prey Shows: Prioritizing Conservation and Safety
We do not use endangered birds (such as falcons listed in the red book) in our activities.
We check the availability of appropriate equipment (the presence of a cap, etc.)
We do not remove birds from their usual habitat
We observe the appropriate clothing of tourists (no hanging elements in clothing)
Drone cannot be used for filming
Experienced and Reliable Staff: Ensuring Safety and Sustainability
We worked with experienced tour guides who are trained in first aid and emergency response protocols
We prioritize employing local tour leaders, representatives, guides, porters, drivers, cooks, and other staff members
Every year we train our guides, porters, cooks, etc. (first aid, tourism and hospitality, and field kitchen). During this training, we inform all our staff about our sustainable policy
Before the trekking tour starts, we weigh the porter's cargo. If it exceeds 15 kg, we pay extra for each additional kilogram.
Empowered Visitors: Participating in Sustainable Travel Initiatives
We provide information to guests about the environment, local culture, and cultural heritage of our country;
We inform our guests about the key aspects and challenges of sustainability in our country and give recommendations on how to make a positive contribution
We train our staff and they have instructions available to them on how to deal with emergencies
We motivate customers to visit local restaurants, stores, and souvenir shops
We encourage our guests to donate to local museums
After the tour concludes, we send a Google Form to all our guests to gather their feedback. These collected feedbacks are processed and discussed with staff to improve our service
Protection of Nature and Cultural Heritage
We do not promote souvenirs containing flora and fauna species endangered under the CITES treaty and listed on the IUCN Red List.
We do not sell historical and archaeological artifacts, except where law permits.
Wildlife can only be collected, consumed, displayed, sold, and traded under regulated activities that ensure sustainability. Our supplier does not promote souvenirs or products made from endangered species listed by CITES and the IUCN Red List. If illegal activities are found, we can terminate the contract with the tour supplier without notice.